OpenAI Blog · Aug 26, 2025
Helping people when they need it most
Reviewed by Errol Vogt, Site support technician & online learning analyst · original summary · editorial policy
Helping people when they need it most. How we think about safety for users experiencing mental or emotional distress, the limits of today’s systems, and the work underway to refine them. This update is relevant for small-office operators tracking changes in their tools.
Operator takeaway: For operators: review whether 'Helping people when they need it most' affects your current setup before relying on it in production.