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Zapier Blog · Jun 15, 2026

AI in the workplace: What it looks like now and where we're headed

Reviewed by Errol Vogt, Site support technician & online learning analyst · original summary · editorial policy

AI in the workplace: What it looks like now and where we're headed. I'm not ruling out a future where the Terminator walks through the office doors and asks where he can find me. But until then, AI in the workplace doesn't have to be scary. In reality, it falls more on the spectrum from helpful to overhyped—and the trick is to calibrate accordingly. There are a lot of ways to use AI at work. Maybe Granola writes your meeting recaps, or you embed a chatbot into your website to answer customer questions. Or maybe you use MCP to have ChatGPT or Cursor take actions This update is relevant for small-office operators tracking changes in their tools.

Operator takeaway: For operators: review whether 'AI in the workplace: What it looks like now and where we're headed' affects your current setup before relying on it in production.

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Tools in this update

ChatGPT by OpenAI

ChatGPT is a general-purpose AI assistant for drafting emails, summarizing documents, and answering questions. Small offices use it for first-draft patient communications and routine writing, with human review before sending.

Pricing Freemium — Free tier plus paid individual and business plans; see vendor pricing.

Visit ChatGPT → · Best AI assistants tools · ChatGPT alternatives

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